Continuing your care and keeping you safe

Continuing to provide cardiac care across Australia

Continuing to deliver your cardiac care and keeping you, your fellow patients and our team safe is our top priority.

As we enter the winter season and the uncertainty of COVID-19, looking after your heart is so important.

The Australian Chief Medical Officer, Brendan Murphy has recommended patients do not neglect their general health conditions and continue with their regular medical check-ups and reviews, this includes patients requiring cardiac care with their cardiologist.

Please rest assured that our centres are open and our team is here to help you receive the best possible care.

Our advice to patients visiting our centres

Where possible, some of your doctor appointments may take place via Telehealth which is a phone and videoconferencing service. These appointments will be bulk billed.

Further information about Telehealth consultations is available here.

It’s important that you continue to take any medications that have been prescribed for you.

Please let us know if you are experiencing symptoms such as a fever or cough. Visit the Department of Health website or phone 1800 020 080 for information on seeking medical attention for symptoms of COVID-19.  and call us in advance if you are feeling unwell. If you have serious symptoms such as difficulty breathing, call 000 for urgent medical help.

We have patient risk assessment processes in place and our team follow best practice guidelines for assessing patients before and upon arrival to our centres.

For the safety of your carers, we ask that you attend your appointment alone. Your care person should remain in the car or at home unless accompanying you for physical support.

To reduce the number of people in the waiting room, please arrive no more than 10 minutes before your appointment time. If you arrive earlier, please remain in your car until 10 minutes before your appointment. We encourage a minimum of 1.5 metres between people in our waiting rooms.

We are not providing any beverages, refreshments and reading materials during this time to enhance hygiene. We encourage you to bring your own water bottle and to use the hand sanitiser provided before and after touching the tap.

Wash your hands frequently with soap and water or hand sanitiser provided, avoid touching your face, and cover your mouth and nose with a tissue if you need to cough or sneeze. Please dispose of tissues and wash hands immediately afterwards.

People affected by cardiovascular disease may be at a higher risk of infection, so please ask any visitors you have that are showing symptoms of illness, such as elevated temperature, coughing, sneezing or headaches, to postpone their visit.

If you wish to speak to us about any concerns you have, please contact your local centre.

What we are doing at our centres to keep you safe

We are complying with the evolving advice from state and national authorities. We have implemented a range of measures to make sure you can access the care you need and limit your risk to COVID-19.

Our key focus is to continue providing safe and clean facilities.

All team members and guests are asked to practice increased vigilance for hygiene and infection control.

Our patient risk assessment processes are in place and our team follow best practice guidelines for assessing patients before and upon arrival to our centres.

All visitors and carers are being asked not to attend our centres, unless required for physical support of patients.

We are following Australian Government measures to keep our teams and patients safe.

Our emergency response plan will be activated if a patient and/or team member becomes infected.

We’re utilising telehealth… to be able to do consulting that still provides the high-quality contact with our doctors and nurses and yet means you don’t need to leave your home.” Prof Stephen Worthley

Telehealth services available

Find out about our telehealth consultations, bulk billed for COVID-19.
Find out more

Non-invasive testing services

We are committed to making sure you can continue to access cardiac care safely.

We have introduced the following measures to provide optimal safety for cardiac testing for our patients and our teams.

You will be asked to complete COVID-19 pre-screening prior to your non-invasive cardiac testing appointment.

You will also be asked to repeat COVID-19 screening and temperature testing on arrival at our centre.

We are complying with government regulations for social distancing at our centres and ask that you do as well.  Please arrive no more than 10 minutes before your scheduled time.  We are also scheduling our appointments to ensure minimum exposure and contact with other patients booked on the same day.

We ask that you attend your appointment alone. Your care person should remain in the car or at home unless required for physical support.

We have hand sanitiser available at all our centres and follow strict infection control guidelines.  We are also not providing any beverages or newspapers/magazines to minimise the risk of infection at our centres. Bed linen has been removed and beds are disinfected following each appointment.

Our staff have personalised protective equipment (PPE) available and will be wearing a mask and gown.  Time spent by our testing staff within the testing room is being reduced and minimised without compromising the quality of your test and results.

Minimal contact with our staff is encouraged following your test and hand sanitiser is available.  Where possible, we aim for payment options that minimise cash and paper handling.

Taking care of you

We understand that COVID-19 outbreak may affect your mental health and wellbeing. Your wellbeing is important to us, so here are some resources to that could be help for you:

Life in Mind Australia

The Heart Foundation offers additional information about heart health. Please call their telephone support on 131 112 for more support.

Further information

Please reach out to your local centre if you have any questions or concerns.

We appreciate your patience while our teams work to achieve the best possible outcome for all our patients. Thank you for understanding and working with us to keep you, your fellow patients and our team safe.