Continuing to provide cardiac care across Australia
Continuing to deliver your cardiac care and keeping you, your fellow patients and our team safe is our top priority.
As we enter the winter season and the uncertainty of COVID-19, looking after your heart is so important.
The Australian Chief Medical Officer, Brendan Murphy has recommended patients do not neglect their general health conditions and continue with their regular medical check-ups and reviews, this includes patients requiring cardiac care with their cardiologist.
Please rest assured that our centres are open and our team is here to help you receive the best possible care.
Our advice to patients visiting our centres
Where possible, some of your doctor appointments may take place via Telehealth which is a phone and videoconferencing service.
Further information about Telehealth consultations is available here.
It’s important that you continue to take any medications that have been prescribed for you.
Please let us know if you are experiencing symptoms such as a fever or cough. Visit the Department of Health website or phone 1800 020 080 for information on seeking medical attention for symptoms of COVID-19. and call us in advance if you are feeling unwell. If you have serious symptoms such as difficulty breathing, call 000 for urgent medical help.
The COVID-19 situation continues to evolve whereby some suburbs are experiencing an increase in coronavirus cases, these locations are known as “hotspots”. To keep you and others safe, please let our team know if you have been to a known hotspot.
Victoria have a number of postcodes under restrictions, please visit the Health and Human Services website for more information.
Please note from Thursday 23rd July, all Victorians in stage 3 lockdown are required to wear a face covering, such as a cloth mask or surgical mask when leaving home.
For general information about COVID-19, visit the Department of Health website.
We have patient risk assessment processes in place and our team follow best practice guidelines for assessing patients before and upon arrival to our centres.
For the safety of your carers, we ask that you attend your appointment alone. Your care person should remain in the car or at home unless accompanying you for physical support.
To reduce the number of people in the waiting room, please arrive no more than 10 minutes before your appointment time. If you arrive earlier, please remain in your car until 10 minutes before your appointment. We encourage a minimum of 1.5 metres between people in our waiting rooms.
We are not providing any beverages, refreshments and reading materials during this time to enhance hygiene. We encourage you to bring your own water bottle and to use the hand sanitiser provided before and after touching the tap.
Wash your hands frequently with soap and water or hand sanitiser provided, avoid touching your face, and cover your mouth and nose with a tissue if you need to cough or sneeze. Please dispose of tissues and wash hands immediately afterwards.
People affected by cardiovascular disease may be at a higher risk of infection, so please ask any visitors you have that are showing symptoms of illness, such as elevated temperature, coughing, sneezing or headaches, to postpone their visit.
If you wish to speak to us about any concerns you have, please contact your local centre.
What we are doing at our centres to keep you safe
We are complying with the evolving advice from state and national authorities. We have implemented a range of measures to make sure you can access the care you need and limit your risk to COVID-19.
Our key focus is to continue providing safe and clean facilities.
All team members and guests are asked to practice increased vigilance for hygiene and infection control.
Our patient risk assessment processes are in place and our team follow best practice guidelines for assessing patients before and upon arrival to our centres.
All visitors and carers are being asked not to attend our centres, unless required for physical support of patients.
We are following Australian Government measures to keep our teams and patients safe.
Our emergency response plan will be activated if a patient and/or team member becomes infected.